Returns & Exchanges
Returns & Exchanges
We want you to absolutely love your bracelets — and if something’s not quite right, we’re here to help! You can return or exchange items for store credit within 30 days of your purchase.
We proudly run on a trust-based system because we believe in kindness, honesty, and keeping things simple. No complicated hoops to jump through — just reach out and we’ll take care of you.
To keep this policy sustainable for everyone, we do reserve the right to deny returns or exchanges if we see repeated misuse.
Quick Reminders:
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Free returns & exchanges on your first 5 orders
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Items must be unworn, undamaged, and in original condition
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Exchanges are one-time only — exchanged items can’t be exchanged again
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Items purchased with a discount code, wholesale, or during a promotion can be exchanged for store credit.
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Items received for free can’t be returned or exchanged
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International orders, mystery items, seed bead bracelets, post-purchase offers, and the Monthly Bracelet Club are final sale
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Missing packages marked delivered must be reported within 10 days
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Shipping & taxes are non-refundable
How do I request a return or exchange?
- Log in to your account
- Find the order you'd like to return or exchange and click on it
- Select Request a return and follow the prompts to submit your request
Once submitted, our team will review your request and follow up with next steps.
Don't see the return option? Returns are available within 30 days of your order date. If the option isn't showing, your order may be outside the return window. If you have questions, please
We’re so grateful you’re here — thank you for supporting our mission and helping us spread positive vibes, one bracelet at a time!